Our Privacy Policy

At Freaks of Nature Retreat, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and store information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Collection of Personal Information

We may collect personal information you provide when making enquiries, booking accommodation, subscribing to newsletters, or contacting us through our website. This may include your name, email address, phone number, payment details, booking information, and any other details relevant to your stay.

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When you book through Airbnb or other third-party booking platforms, we may receive personal information from these platforms such as your name, contact details, booking dates, and special requests. Please note that these platforms also have their own privacy policies and we recommend reviewing them.

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Use of Personal Information

We use the personal information we collect to:

• Manage and confirm your bookings

• Communicate with you about your stay

• Provide our services and ensure a comfortable experience

• Respond to enquiries and feedback

• Send promotional information if you have opted in

We will only use your personal information for marketing if you have given consent, and you can unsubscribe at any time.

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Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to trusted third parties only as required to provide our services, including:

• Airbnb or other booking platforms

• Payment processors

• Service providers involved in managing your stay (e.g., cleaners, maintenance, IT providers)

All third parties are required to handle your information securely and in accordance with privacy laws.

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Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. Information is stored securely and only accessible to authorised personnel or service providers.

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Access and Correction

You can request access to or correction of the personal information we hold about you. Please contact us using the details below if you wish to access, update, or remove your information.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor usage. This information is collected anonymously and does not identify individual users.

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Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Freaks of Nature Retreat, Jindabyne, NSW
Email: hello@freaksofnature.com.au